ENGINEERED FOR EVERYONE
Canadian and International Orders
Shipping and Customs
We use DHL to handle brokerage and shipping outside of the United States, please contact us for a quote. We collect for the DHL shipping and brokerage only. International customers are responsible for any local customs, duties, taxes, etc. assessed by your government.
Our equipment uses a standard C-13 power cord. It is more economical for international customers to purchase them locally so we do not include them.
30 Day Returns
All international sales now come with a 30-day return policy! If you choose to return an item, please note that we will deduct shipping costs and a 10% restocking fee from your refund. Additionally, customers are responsible for arranging return shipping, which must be fully insured for the item’s retail value. Unfortunately, we are unable to handle return shipping arrangements from the US.
Exchanges are available only for items lost in transit or damaged during shipping. By placing an order, you agree to these terms.
For more details, please visit our FAQ page. We’re here to help if you have any questions!
The Black Ice Audio Warranty is USA Only
Black Ice Audio provides a USA warranty only. We will provide parts and offer phone support to you or your repair technician for the 5 year warranty period. However, we will not cover any labor costs, unless it’s repaired in our facility in MD. If sent to our facility the customer will be responsible for shipping to us and we will charge you for return shipping. The customer is responsible for any taxes and fees incurred.