ENGINEERED FOR EVERYONE

Jolida is Black Ice Audio

Welcome to all of our Jolida customers! Jolida is no longer in production, we stopped making Jolida gear in 2017. We will be happy to help you with any questions or concerns here on the Black Ice Audio website. We do not offer technical support on Jolida gear anymore, we only offer repair services.

We no longer have spare accessories, remotes, or manuals for Jolida gear. We only offer repair and diagnostics at our workshop. We do not give any phone support for Jolida products.

The Jolida Audio website that has been brought to our attention recently is a Chinese Company with no affiliation to us. We only service and Genuine Jolida USA gear. They are even using our Original Logo, but are not affiliated with us in any way.

The Black Ice Fusion line is superior to the legacy Jolda gear. The noise floor, tone, detail, bass, sound stage, imaging and clarity are vastly superior.


JOLIDA TECHNICAL SUPPORT AND REPAIR

Our Maryland Workshop is here to assist with expert repair services. For diagnostics, units must be sent directly to us, and there is a standard fee of $185 USD.

REPAIRS TAKE AT LEAST 10 BUSINESS DAYS FROM THE DELIVERY DATE TO BLACK ICE AUDIO TO BE DIAGNOSED. WE WILL REACH OUT WHEN THE ASSESSMENT HAS BEEN COMPLETED.

We’re pleased to see customers bringing new life to Jolida products. However, please note that all Jolida gear requires in-house evaluation and repair by Jerred. Due to the nature of legacy Jolida products, we are unable to provide phone or email support, or remote repair guidance. We will not answer Jolida questions by phone or email. As a thank-you to our loyal customers, we offer exclusive discounts for those interested in upgrading or transitioning to the Black Ice Fusion Line.


Here is how we are able to help.  If you are interested in sending in your Jolida Gear for us to take a look at.

We require a non-refundable $180 diagnostic fee, which will be billed after the diagnostic and before we ship the your gear back. Should you choose to proceed with the repair, the $180 fee will be applied to the final balance (excluding return shipping). You will receive a payment link after we speak to you about the diagnostic result. 

Once we’ve identified any issues, Jerred will contact you with recommended repair options or to arrange sending the unit back. It takes at least 10 business days from receipt to check everything and rent the diagnostics. We will reach out when there is something to report.

If you wish to send your gear in. Please box up the amp (original packaging is best) and send it to the address below with a note explaining the issue and with your contact info. You do not need an RMA to do this. Please make sure to pack it well and use tracking.

Black Ice Audio

21310 Ridgecroft Drive

Brookeville, MD 20833

(301) 953-2014

Please feel free to reach out with any additional questions about sending your gear in.


If your manual is not below then we do not have a complete version. We do not have paper manuals available.

JOLIDA MANUALS

Legacy Jolida Audio Product Specs

Jolida Fusion 801
Jolida Fusion 3502s
Jolida Fusion 1102
Jolida JD 1501 BRC
Jolida JD 301BRC
Jolida JD 202BRC
Jolida Fusion Preamplifier
Jolida Fusion DAC Pre
Jolida JD 5T
Jolida JD 9 II Phono Preamp
Jolida JD 1000 P
Jolida Fusion 3502P
Jolida JD 1501 P
Jolida Glass FX Tube DAC DSD
Jolida Glass FX Tube DAC III
Jolida Glass FX Tube DAC III W
Jolida Glass FX Tube Headphone Amplifier
Jolida Glass FX 10
Jolida Fusion DAC Transport
Jolida SS-X
Jolida XT-R