ENGINEERED FOR EVERYONE
BLACK ICE AUDIO 30 DAY RETURNS
Due to changes in credit card and shipping company policies there will be a 3%-23% restocking fee on all items.
All gear is built and tested when ordered.
All canceled orders will be subject to a 6% restocking fee.
-
The Following Products Have 30 day Returns and 3% Restocking Fee.
(30 day returns, there will be a 3% restocking fee and all shipping costs are the customers’ responsibility and will deducted from the return total.)
Fusion F 11 Integrated Amplifier
Fusion F 22 Integrated Amplifier
Fusion F 35 Integrated Amplifier
Fusion F 360 Pre Amplifier
Fusion F 159 Phono Stage
Fusion 9 MKIII Phono Stage
Fusion WiFi DAC Transport
Glass FX 10 Integrated Amplifier
Glass FX DAC/DSD
FOZ SSX Sound Stage Expander
The ARIES
-
The Following Products Have 30 day Returns and 15% Restocking Fee.
(30 day returns, there will be a a 15% restocking fee and all shipping costs are the customers’ responsibility and will deducted from the return total.))
Fusion F 100 Power Amplifiers
Fusion F18A
Fusion F65A
Fusion F85A
-
The Following Products are Final Sale
(These items are eligible for exchange only)
Jolida Customer Trade Up to Black Ice Gear
B Stock Gear
Separate Tubes (purchased as an accessory)
Exchange for Product Upgrade
Glass FX Headphone Amplifier
FOZ XTR Cross Talk Reduction
XTR Bundle
Accessories
Clearance Items
Black Ice Audio offers 30 Day Returns on all Black Ice Audio Products.
Just request an RMA and return the equipment in like-new condition if you decide it’s not for you.
If you would like to return your product, please contact Black Ice Audio’s Customer Service within the 30 day period to arrange for a hassle-free return, and we’ll issue you an RMA number. Return credit is typically issued within 7-10 business days of the returned item(s) being received and inspected.
An RMA will be valid for 10 calendar days. Returned products must be dropped off at a UPS location (see RMA document for instructions) for shipment to Black Ice Audio.
Items determined to be damaged in shipping will be exchanged. If customers chooses to return instead of exchange then the shipping and bank fee will be deducted.(updated 1/21/25)
In order to receive a full refund (minus shipping and bank fee), the Black Ice Audio product must be returned in like-new condition and in the original packaging including all accessories and manuals.
Products returned without the original packaging materials, missing parts/accessories, or returned in an obviously used/damaged condition will be charged an additional restocking fee based on the missing materials, parts, or damage. In extreme cases, Black Ice Audio reserves the right to refuse refunds for returned products deemed damaged beyond salvage. In this rare situation, the customer will have the option of retaining the product at their expense or having us dispose of it.
The 30 day returns are a privilege, Black Ice Audio reserves the right to charge an additional restocking fee to any customer who is abusing our return policy. For example If a customer purchases and returns the same product multiple times or buys and returns repeatedly then that customer will be accessed up to a 20% restocking fee in addition to the standard 3-6% and shipping fees at our discretion.
Blemishes not apparent without unreasonable examination(I.E. shining a high power light at different angles or magnification with an imaging device) may be exchanged at the discretion of Black Ice Audio at the customers expense. All units are built, checked, and packed in Maryland before shipping.
Our discounted shipping cost and the bank fee will be deducted from the return total unless waived in writing by Black Ice Audio.
A Black Ice Audio component not meshing with your system, revealing circuit noise, a ground loop, or another personal reason is not a defect. (We are here to help troubleshoot)
A noisy/bad tube due to shipping is not considered a defect, we will replace the tube under the 1 year tube warranty.
Upgraded products are considered custom and are not returnable.
For questions about a return, call 301-953-2014, or email us at support@blackiceaudio.com. Black Ice Audio’s business hours are M-F, 9:00 am to 5:00 pm Eastern Time.
Please use see our returns process here.
RETURN INSTRUCTIONS
Step 1: Contact Black Ice Audio to get a Return Merchandise Authorization
An RMA must be obtained from Black Ice Audio within 30 days of receipt of your product the delivery date on the UPS tracking. You can contact us via phone or email. We'll send you an RMA number, shipping label, and instructions on how to return your items. Shipping will be deducted from the refund amount. You may also ship the item insured and pay for the shipping on site. We do not provide return labels for discounted/promo items. Please see the list of excluded items here.
Make sure your items are packed in the same way that you received them - PLEASE DO NOT THROW AWAY YOUR PRODUCT’S ORIGINAL PACKAGING
Return items must be in like-new condition and in the original packaging (complete with all original accessories and manuals) to ensure they will not be damaged during return shipping. We encourage the customer to contact us in order to ensure the products are properly packed.
Step 2: Attach the shipping label
For most returns, you will receive a UPS authorized return label along with an RMA number. Remove or cover the original shipping label on your packaging, then securely affix one completed return label to each package to be returned.
Step 3: Drop off your return item(s) at an official UPS site
Depending on your location and/or RMA instructions, deliver your returned items to any official UPS drop-off site. For the UPS location nearest you, call 1.800.742.5877 or visit www.ups.com.
Step 4: Once we receive your returned items and they have gone through the inspection process your refund will be determined and processed
Return credits are typically issued within 7-10 business days of the item being received and inspected. Products that are returned without the original packaging materials, or are returned damaged will be charged a restocking fee based on the severity of damage or replacement value of the packaging. If you require replacement packaging, please contact Black Ice Audio Customer Support.
If any items are missing, not shipped in the original packaging, or the returned product is damaged in any way, we reserve the right to charge a restocking fee at our discretion.
If you have questions about a return, call us at 301-953-2014, or email us at support@blackiceaudio.com. Black Ice Audio’s business hours are M-F, 9:00 am to 5:00 pm Eastern Time.
IMPORTANT DETAILS
Refund options: Refunds must be issued to the same credit card, debit card, or other forms of payment used in the original transaction.
Items must be returned in like-new condition: Black Ice Audio may refuse a customer's return or charge additional restocking fees when the returned item is not like new. Examples of conditions that will lead to refused returns or additional restocking fees include, but are not limited to:
A different serial number than the one Black Ice Audio originally shipped.
Missing parts or the original product packing material.
Damage because it was improperly packaged for the return shipment.
Been heavily used (such as Scratches, scuffs, dents, and any damage to external or internal components.). If damaged is found, customers will receive a report detailing the damage prior to issuing any refund.
Damage from drops, spilled liquid, attempted modification, or mishandling.
Upgraded products are considered custom and are not eligible for return.
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. Charges will be automatically charged to your supplied credit card. If you ordered an item that has Free shipping you will be charged the full shipping amount.
If your package is undeliverable due to incorrect information provided by you, the purchaser, or for any other reason that is not the fault of Black Ice Audio, the purchaser is responsible for payment of the full shipping amount.
We make every effort to prevent shipping damage. If your package appears damaged upon receipt:
Notify Black Ice Audio within 24 hours of receipt.
Please take pictures of the damaged box/product
If you refuse delivery, please notify Black Ice Audio immediately at 301-953-2014
Please Note: Alaska, Hawaii, and Puerto Rico customers are responsible for shipping both ways and are not eligible for free shipping. They will have a 45 day return window.