ENGINEERED FOR EVERYONE

SERVICE AND SUPPORT

SERVICE AND SUPPORT ON BLACK ICE AUDIO PRODUCTS

  • For customer who are within their warranty period. If you have any questions or concerns, please don’t hesitate to contact our support team at (301) 953-2014 or via email at service@blackiceaudio.com. We’re happy to assist or arrange service as needed. For products still under warranty, we can also offer basic troubleshooting over the phone.

  • For original owners needing out-of-warranty repairs, please reach out so we can determine if in-house diagnostics and repair are necessary. Proof of purchase may be required if the product was not purchased directly from Black Ice Audio.

  • All second-hand Black Ice Audio products require in-house diagnostics at our Maryland facility, with a standard diagnostic fee of $185 USD. Please note that we are unable to offer technical support for second-hand equipment by phone or email.

Once your equipment arrives at our Maryland workshop, please allow up to 10 business days for comprehensive testing.

SERVICE ON LEGACY JOLIDA PRODUCTS

Our Maryland Workshop is here to assist with expert repair services. For diagnostics, units must be sent directly to us, and there is a standard fee of $185 USD.

We’re pleased to see customers bringing new life to Jolida products! However, please note that all second-hand Jolida gear requires in-house evaluation and repair by our team. Due to the nature of legacy Jolida products, we’re unable to provide phone support or repair guidance remotely.

As a thank-you to our loyal customers, we offer exclusive discounts for those interested in upgrading or transitioning to the Black Ice Fusion Line.

Contact us for a diagnostic, service, or upgrades at 301-953-2014 or support@blackiceaudio.com

Customer repairs should always be sent in the original double box. If the unit is not sent in original packaging new protective packaging will be provided and billed to the customer. Black Ice Audio will only ship in our original packaging for liability reasons.

Please allow at least 24 hours for a personal response from Jerred or Jaime. We do not answer emails on weekends.